{"id":14949,"date":"2022-07-26T05:11:02","date_gmt":"2022-07-26T05:11:02","guid":{"rendered":"https:\/\/www.searchenginejournal.com\/customer-retention-agency-callrail-spcs\/458114\/"},"modified":"2022-07-26T05:11:02","modified_gmt":"2022-07-26T05:11:02","slug":"customer-retention-fails-5-signs-a-client-is-about-to-break-up-with-your-marketing-agency-via-sejournal-callrail","status":"publish","type":"post","link":"https:\/\/marketingnewsbox.com\/?p=14949","title":{"rendered":"Customer Retention Fails: 5 Signs A Client Is About To Break Up With Your Marketing Agency via @sejournal, @CallRail"},"content":{"rendered":"
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Learn more about how to avoid vanity metrics and beef up your presentations in CallRail\u2019s client retention guide<\/a>.<\/p>\n

Sign 3: Your Client Says They Aren\u2019t Getting The Results They Expected<\/h2>\n

So, you\u2019ve prepared a detailed report and presented it to the client. You\u2019re proud of your team\u2019s work because you\u2019ve made significant progress on a campaign.<\/p>\n

But the client isn\u2019t happy.<\/p>\n

They don\u2019t see the results they wanted, or they\u2019re not getting results fast enough.<\/p>\n

Somewhere, there\u2019s been a miscommunication.<\/p>\n

Properly onboarding and educating your clients is key to a healthy working relationship with them. If they misunderstand something about the process at the beginning, it\u2019s much harder to keep them happy in the long run.<\/p>\n

If you identify a misunderstanding within the first weeks of working together, it\u2019s quite easy to address! But later on, more weeks or months down the road, a miscommunication becomes a failure to deliver, in their eyes.<\/p>\n

As unpleasant as these conversations can be, you need to understand exactly what went wrong.<\/p>\n

The most important question is: Was it a misunderstanding, or is there a real issue with your agency\u2019s performance?<\/p>\n

Either way, you may need to adjust your onboarding process.<\/p>\n

What To Do: Improve Client Onboarding & Prove Your ROI With Data<\/h3>\n

If it makes sense, now is the time to defend your work.<\/p>\n

Back it up with data, and ensure that the client understands exactly how your efforts benefit them.<\/p>\n

Step 1: Think About & Consider The Following:<\/strong><\/p>\n