{"id":13516,"date":"2022-05-19T04:50:54","date_gmt":"2022-05-19T04:50:54","guid":{"rendered":"https:\/\/blog.marketo.com\/?p=72907"},"modified":"2023-02-15T11:49:21","modified_gmt":"2023-02-15T11:49:21","slug":"time-to-shine-announcing-the-2021-adobe-experience-maker-awards","status":"publish","type":"post","link":"https:\/\/marketingnewsbox.com\/?p=13516","title":{"rendered":"Time to Shine \u2014 Announcing the 2021 Adobe Experience Maker Awards"},"content":{"rendered":"
<\/div>\n

THE 2020 AWARD WINNERS<\/h2>\n

The Advocate<\/h3>\n

Foxtel broadcasts a new culture of personalization.<\/strong>
\nAs the most innovative and dynamic media company in Australia offering subscription TV, Foxtel knew they had to increase their appeal to customers by making engagement easier, more personal, and more mobile-friendly. They saw a unique opportunity to increase the insights and customer personalization with Adobe Experience Cloud<\/a> technology. They used Adobe Target, Analytics, Audience Manager, and Experience Manager to initiate a \u201cbuild, test, measure\u201d approach to their marketing and customer-related initiatives.<\/p>\n

The Ambassador<\/h3>\n

Chelsea Kiko of McGraw Hill Education aces advanced customer engagement practices.<\/strong>
\nChelsea Kiko is marketing operations manager at McGraw Hill \u2014 a learning science company that delivers personalized learning experiences to students, parents, educators, and professionals. By using Adobe solutions to understand what their customers wanted, Chelsea reshaped the routing strategy, getting marketing leads into the hands of sales reps more quickly. She developed a relationship with the sales team to create enhancements in routing that both serves the customers more quickly and increases pipeline.<\/p>\n

The Analyzer<\/h3>\n

Chartered Accountants Australia & New Zealand paves a new path to digital maturity.<\/strong>
\nChartered Accountants Australia & New Zealand (CAANZ) serves as the premier, member-based body for accountants in their region. Among their branding presence, CAANZ maintained seven different web properties. They knew that their usage was high, but visitors were not finding what they were looking for. CAANZ used Adobe technology, the creation of data-first culture, and organizational buy-in to significantly grow the company\u2019s digital maturity.<\/p>\n

The Architect<\/h3>\n

Westpac gets personal in a new age of digital banking.<\/strong>
\nAs Australia\u2019s first bank and oldest company, Westpac had to connect its customer experience<\/a> across all channels. To do so, Westpac first had to bring consistency to the different digital tools being used across the business. They turned to the solutions in Adobe Experience Cloud, which allowed them to operate efficiently across multiple channels and experiences. Westpac reinvented their approach to personalization.<\/p>\n

The Changemaker<\/h3>\n

National Center for Missing and Exploited Children reaches a wider audience.<\/strong>
\nNCMEC is a private, non-profit corporation whose mission is to help find missing children, reduce child sexual exploitation, and prevent child victimization. NCMEC felt that it was critical to adopt technologies that not only engaged people with desktop experiences but mobile and tablet experiences as well. With the help of Adobe Experience Manager<\/a>, they created three new websites that met more diverse audiences with messages relevant to them. It\u2019s transformed NCMEC\u2019s ability to engage people, keep the country\u2019s children safer, and bring more missing children home.<\/p>\n

The Closer<\/h3>\n

VMware gets sales and marketing on the same page.<\/strong>
\nVMware is the leader in virtualization and cloud infrastructure solutions that enable their 350,000 enterprise and SMB customers to thrive in the Cloud Era. They were in need of a single source of truth when determining if a lead qualified for a sales team follow-up. VMware used Marketo Engage to empower their marketing teams to execute their own marketing programs. The result is a system that empowers all teams at VMware, not just marketing, to realize revenue goals and continue to hit their numbers.<\/p>\n

The Magnifier<\/h3>\n

Refinitiv creates a new digital ecosystem to make life easier for their customers.<\/strong>
\nRefinitiv provides market-leading data for trading and risk management analytics, blending 160 years of Reuters heritage with the latest technology. They needed to reinvent the customer\u2019s digital journey, align their offerings, and empower the financial community with a better online experience. They created a new component library system and increased the reusability of content and capabilities across their online properties, while Adobe Analytics provided a consistent data layer across their ecosystem. Lastly, they used Adobe Advertising Cloud<\/a> to introduce programmatic advertising<\/a> capabilities.<\/p>\n

The Mastermind<\/h3>\n

Rite Aid brings a new omnichannel focus to their stores at a personalized customer level.<\/strong>
\nRite Aid Corporation, while a recognizable brand, knew they couldn\u2019t stand still in a retail and B2C environment. They saw opportunities to modernize in ways to be more customer-centric, provide better services, offer better access to products and wellness brands, and deliver best-in-class content. Adobe Experience Cloud provided the right mix of tools and functionality to further the content-to-commerce mission of their strategy. By bringing Adobe Experience Manager into the mix in 2020 and other suites moving forward, Rite Aid aims to bring a more unified experience to the entire customer journey.<\/p>\n

The Maverick<\/h3>\n

TELUS drives customers to their helpful mobile experience.<\/strong>
\nTELUS, one of the largest Canadian telecommunications companies, found that customers who adopted their mobile app were more likely to perform high value self-serve activities and were much more engaged than web users. TELUS created customer segments<\/a> using Adobe Audience Manager<\/a> to connect their online and offline data and used these segments in Adobe Target to serve personalized app download banners. They then used Adobe SDK5 and Adobe Campaign to send push notifications and in-app messages to drive user engagement. Since the effort to drive customers to the mobile app, TELUS has seen their average monthly app downloads triple over the prior year.<\/p>\n

The Orchestrator<\/h3>\n

Rural King brings heightened convenience to rural communities.<\/strong>
\nRural King started in 1960 and provides a broad range of food, seed, and other farm and home products. They found that they struggled with website performance issues, which caused them to lose online sales, damage customer trust, and impact relationships with suppliers. Using Magento Commerce, Rural King automated much of their order tracking, inventory management, fulfillment, tracking and reporting. They have changed the way their customers shop, combining the conveniences from online and in-store shopping as well as hybrid buy-online-pick-up-in-store options.<\/p>\n

The Transformer<\/h3>\n

CenturyLink found a way to get more out of their customer interactions.<\/strong>
\nCenturyLink is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers around the world. One of their biggest struggles revolved around multiple business units using technology that didn\u2019t integrate or was redundant and under-utilized. They consolidated and optimized their digital systems, datasets, and marketing spend using Adobe Experience Cloud, while streamlining deployment of strategic product, campaign, and customer experience initiatives to the field using Adobe Target, Experience Manager, Analytics, Marketo Engage, and CenturyLink\u2019s internal data lake.<\/p>\n

The Experience Maker Executive of the Year<\/h3>\n

Nitin Sethi of IndiGo Airlines brings a better individual experience to all customers.<\/strong>
\nNitin Sethi is vice president of digital at IndiGo, India\u2019s largest passenger airline focusing on providing low fares, being on time, and delivering a courteous and easy experience. To address siloed systems, limited customer profiles<\/a>, and omnichannel needs, Nitin liked the holistic approach that Adobe Experience Cloud and its platform offer. He and his team successfully launched the fare drop experience for their customers \u2014 which is the first in the industry for an airline. And now, with a 360-degree view of customers, IndiGo can drive personalization<\/a> and understand repeat customers better.<\/p>\n

The Experience Maker Team of the Year<\/h3>\n

Sprint\u2019s Hive helps create more personalized experiences.<\/strong>
\nSprint is an American telecommunications company that, prior to their merger with T-Mobile, was the fourth-largest mobile network, serving 54.3 million customers. Sprint\u2019s challenge was finding the best way to serve personalized customer experiences. They used Adobe Target to capture anonymous behavioral data, and then started testing to improve performance. There\u2019s been a 22 percent increase in overall order conversion rates and an increase of 14 percent in the conversion of brand-new customers.<\/p>\n

The Experience Maker of the Year<\/h3>\n

Josh Mann helped Comcast break down data silos to personalize customer communications.<\/strong>
\nJosh Mann, director of marketing technology at Comcast, faced a tough challenge: customer data was fragmented across systems and stuck in channel-specific silos. Josh and his associates successfully adopted Adobe Campaign<\/a> without business interruption, including data migration of 60 million prospects and customers. Now Comcast delivers journeys and campaigns that reach the entire prospect and customer base of over 60 million people across the entire customer lifecycle.<\/p>\n","protected":false},"excerpt":{"rendered":"

THE 2020 AWARD WINNERS The Advocate Foxtel broadcasts a new culture of personalization. As the most innovative and dynamic media company in Australia offering subscription TV, Foxtel knew they had to increase their appeal to customers by making engagement easier, more personal, and more mobile-friendly. They saw a unique opportunity to increase the insights and… <\/p>\n","protected":false},"author":1,"featured_media":13517,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[148,85],"tags":[],"class_list":["post-13516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-marketing","category-martech-martech-today-newsletter"],"_links":{"self":[{"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=\/wp\/v2\/posts\/13516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13516"}],"version-history":[{"count":0,"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=\/wp\/v2\/posts\/13516\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=\/wp\/v2\/posts\/13517"}],"wp:attachment":[{"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=13516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marketingnewsbox.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=13516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}